Troubleshooting

Domain Does Not Become Delegated

Check that your registrar has only WebShield nameservers configured:

nsbox.webshield.pro
nshub.webshield.pro

If NS values were changed recently, wait for DNS propagation and run the check again in the panel.

Cannot Change SOA or NS

This is expected. System SOA and NS records cannot be modified through the control panel API.

Proxy Cannot Be Enabled for a Record

Proxying is available only for A, AAAA, and CNAME. For mail, TXT, and service records, use regular DNS mode without proxy.

Statistics Are Empty

Check that:

• an active domain is selected;
• the domain is delegated to WebShield;
• proxying is enabled for the required DNS record;
• the website received real requests during the selected period.

DNS Record Conflict Error

The record was changed in another session. Refresh the DNS table, check the current value, and repeat the change.