Support
You can reach support from any page of the control panel using the round button in the bottom-right corner.
Sending a request
Section titled “Sending a request”- Click the support button to open the chat.
- Press New request, optionally enter a subject, and describe your question.
- Send the message — the assistant replies on the first line.
AI first line and operators
Section titled “AI first line and operators”The first reply comes from an AI assistant. It can look up your account, domains and protection settings to answer faster. The assistant replies in the language of your message.
If the assistant cannot resolve the issue, or the request concerns a payment refund or a security incident, it transfers the conversation to a human operator. You can also request an operator yourself with Contact an operator.
The status banner at the top of the conversation shows who is currently handling the request: the assistant, the queue for an operator, or an operator in the chat.
Priority
Section titled “Priority”Requests are prioritised automatically. Paid plans get higher priority than free ones. Regardless of the plan, reports of a security incident or a mass outage are raised in priority so that real emergencies are not delayed.
Resolving and reopening
Section titled “Resolving and reopening”When your question is answered, press Resolved. A resolved request can be reopened at any time by sending a new message.